Privacy policy

Introduction

At Uber Eats Canada ("we," "our," "us"), we prioritize the privacy and protection of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website, app, and any related offerings.

By using Uber Eats, you agree to the practices outlined in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

Information We Collect

To provide and enhance our services, we collect various types of information, including:

1. Personal Information:

  • Account Information: When you create an Uber Eats account, we gather your name, email address, phone number, and payment details.
  • Profile Information: We also collect your preferences, delivery addresses, and order history.
  • Communication Information: This includes details from your interactions with our customer support or other contacts through our platform.

2. Usage Data:

  • Service Usage: Information about how you use our services, such as order details, timestamps, and frequency of use.
  • Device Information: Data related to the devices you use to access our services, like IP address, browser type, and operating system.

3. Location Information:

  • Precise Location: If location services are enabled on your device, we collect precise location data to optimize delivery services.
  • Approximate Location: We may estimate your general location from your IP address.

4. Transaction Information:

  • Order Details: Information about your orders, including the restaurants, items ordered, and total transaction amounts.
  • Payment Information: Details related to payment methods required to process your transactions.

5. Cookies and Similar Technologies:

  • We use cookies and similar technologies to gather data about your browsing activities and preferences to enhance your experience on our platform.

How We Use Your Information

We utilize the information we collect for various purposes, such as:

1. To Provide and Maintain Our Services:

  • Processing orders, delivering food, and handling payments.
  • Customizing your experience by remembering your preferences and past orders.

2. To Improve and Develop Our Services:

  • Analyzing usage patterns and feedback to improve our platform and introduce new features.
  • Conducting research and surveys to better understand user needs and preferences.

3. To Communicate with You:

  • Sending updates, notifications, and promotional offers.
  • Responding to inquiries and providing customer support.

4. To Ensure Safety and Security:

  • Verifying your identity and preventing fraud or unauthorized access.
  • Monitoring and enhancing the security of our services.

5. For Legal and Compliance Purposes:

  • Complying with legal obligations and responding to regulatory requirements.
  • Enforcing our terms of service and other policies.

How We Share Your Information

We may share your information with:

1. Service Providers:

  • Third-party companies that provide services on our behalf, such as payment processing, data analysis, and customer support.

2. Restaurants and Delivery Partners:

  • Sharing order and delivery information with the restaurants you order from and the delivery partners fulfilling your orders.

3. Business Transfers:

  • If involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Legal and Regulatory Authorities:

  • Disclosing information as required by law or to protect our rights, privacy, safety, or property, or those of our users or others.

5. Affiliates and Partners:

  • Sharing information with our affiliates and business partners to facilitate joint services or offerings.

Your Choices and Rights

You have various rights concerning your personal information, including:

1. Access and Correction:

  • You can access and update your personal information through your account settings.

2. Data Portability:

  • You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

3. Deletion and Restriction:

  • You may request the deletion or restriction of your personal information in certain situations.

4. Opt-Out:

  • You can opt-out of receiving promotional communications by following the instructions in those messages or adjusting your account settings.

5. Cookies and Tracking Technologies:

  • You can set your browser to refuse cookies or alert you when cookies are being sent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of internet transmission or electronic storage is completely secure.

Retention of Your Information

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you through our services or by other means, such as email. Continuing to use our services after such changes indicates your acceptance of the revised policy.